How Buildwrk collects, uses, and protects your personal information.
Effective Date: January 1, 2025
Buildwrk, Inc. ("Buildwrk", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction management and property management platform (the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, job title, and password when you register for an account. - Project Data: Construction project details, schedules, budgets, documents, daily logs, RFIs, submittals, and other project-related information you enter into the platform. - Property Data: Lease agreements, tenant information, maintenance requests, unit details, and financial records related to property management. - Payment Information: Billing address and payment method details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers. - Communications: Messages, support tickets, and correspondence you send to us or through the platform. - Usage Data: Information about how you interact with the Service, including pages visited, features used, click patterns, and session duration.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service, including construction project management, property management, and financial tracking features. - Process transactions and send related information such as invoices and receipts. - Send you technical notices, updates, security alerts, and administrative messages. - Respond to your comments, questions, and customer service requests. - Monitor and analyze trends, usage, and activities in connection with the Service. - Detect, investigate, and prevent fraudulent transactions and other illegal activities. - Personalize and improve your experience, including providing content and feature recommendations. - Comply with legal obligations, including construction industry regulations and tax reporting requirements.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We share information with third-party vendors who perform services on our behalf, such as cloud hosting (Vercel, Supabase), payment processing (Stripe), email delivery, and analytics. - With Your Consent: We may share information when you direct us to, such as when you invite team members to your company workspace or share project data with subcontractors. - For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Buildwrk, our users, or the public. - Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256). - Row-level security (RLS) policies ensuring multi-tenant data isolation. - Regular security audits and vulnerability assessments. - Access controls and authentication mechanisms including multi-factor authentication.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Construction project data may be retained for a minimum of seven (7) years to comply with industry record-keeping requirements. You may request deletion of your account and personal data by contacting us at info@donkeyideas.com. Upon deletion, we will remove or anonymize your data within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you. - Correct inaccurate or incomplete information. - Request deletion of your personal information. - Object to or restrict processing of your information. - Data portability: receive your data in a structured, machine-readable format. - Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us at info@donkeyideas.com.
7. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Buildwrk, Inc. Email: info@donkeyideas.com
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date.